Daily motivational self improvement Articles, Quotes & Power Tips for positive thinking motivation diary
Motivational Quote of the Day:A candle loses nothing by lighting another candle. A careless word may
kindle strife. A cruel word may wreck a life. A timely word may level
stress. A dream is just a dream. A goal is a dream with a plan and a
deadline.
Everyone knows that listening to customers is important in developing a relationship. But how do you suppress the urge to talk? Consider this advice from experts quoted in Selling Power. * Be patient. Make eye contact, and take brief notes of key points. * Offer verbal and nonverbal encouragement with facial expressions, mm-hmms and head nodding. Allow for periods of silence, and let customers speak for as long as they want. * Listen carefully to discover underlying issues. Focus on customer needs, not on your product. Don't interrupt or distract. * Ask questions at the end. Assume you haven't understood everything. * Don't make assumptions, jump to conclusions, or finish clients' sentences.
 Get your own Self Help Library of 73 Powerful Books! Motivational Self Improvement Article of the Day: Attitude is Everything by Jim Rohn
The process of human change begins within us. We all have tremendous potential. We all desire good results from our efforts. Most of us are willing to work hard and to pay the price that success and happiness demand.
Each of us has the ability to put our unique human potential into action and to acquire a desired result. But the one thing that determines the level of our potential, that produces the intensity of our activity, and that predicts the quality of the result we receive is our attitude.
Attitude determines how much of the future we are allowed to see. It decides the size of our dreams and influences our determination when we are faced with new challenges. No other person on earth has dominion over our attitude.
People can affect our attitude by teaching us poor thinking habits or unintentionally misinforming us or providing us with negative sources of influence, but no one can control our attitude unless we voluntarily surrender that control.
No one else "makes us angry." We make ourselves angry when we surrender control of our attitude. What someone else may have done is irrelevant. We choose, not they. They merely put our attitude to a test.
If we select a volatile attitude by becoming hostile, angry, jealous or suspicious, then we have failed the test. If we condemn ourselves by believing that we are unworthy, then again, we have failed the test.
If we care at all about ourselves, then we must accept full responsibility for our own feelings. We must learn to guard against those feelings that have the capacity to lead our attitude down the wrong path and to strengthen those feelings that can lead us confidently into a better future.
If we want to receive the rewards the future holds in trust for us, then we must exercise the most important choice given to us as members of the human race by maintaining total dominion over our attitude.
Our attitude is an asset, a treasure of great value, which must be protected accordingly. Beware of the vandals and thieves among us who would injure our positive attitude or seek to steal it away.
Having the right attitude is one of the basics that success requires.
The combination of a sound personal philosophy and a positive attitude about ourselves and the world around us gives us an inner strength and a firm resolve that influences all the other areas of our existence.
To Your Success,
This article was submitted by Jim Rohn, America's Foremost Business Philosopher. To subscribe to the Free Jim Rohn Weekly E-zine go to www.JimRohn.com Copyright © 2000 Jim Rohn International. All rights reserved worldwide
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